Absolutely lost my head with a customer today. He's a regular who orders his karate tracksuits from us, but he's ridiculously disorganised, leaving it late every year to order then telling us 'I need these in a week as they're for a tour!'
He ordered about a week ago and made it clear it's vital these tracksuits are to be with him no later than today. If they're any later than that he will be cancelling the order and expecting a full refund.
However, he didn't have the full order at the time as he was still waiting on his squad to get back to him, so he gave me about half of the sizes he needed then phoned about another 7 times during the day last week to add extra tracksuits on each time. It would've been a much quicker and less frustrating process if he had collated all of the sizes needed first and done it all in one phone call, but we explain this to the silly fucker every year and he never listens.
Anyway, after about 11 phone calls I finally have his full order, I place it on a rush (at our cost, eating into our very slim profit, so we're hardly making anything on it) and it arrives last thing yesterday. We printed the order up this morning so by 9am it was all complete. I phoned him up telling him it's ready to pick up, and his reply..
"Oh I can't pick it up today, I'm on holiday".
Absolute fucking prick.