martinQblank Posted March 27, 2011 Share Posted March 27, 2011 Last month I rang my phone provider Orange asking if there was any chance I could change my tariff as I'm not using any of the minutes ( I am 18 months into a 24 month agreement). The agent from an offshore centre said it wasnt a problem and said that he would give me 250 mins, Unlimited texts & internet for Link to comment Share on other sites More sharing options...
denzel_maggiore Posted March 27, 2011 Share Posted March 27, 2011 Last month I rang my phone provider Orange asking if there was any chance I could change my tariff as I'm not using any of the minutes ( I am 18 months into a 24 month agreement). The agent from an offshore centre said it wasnt a problem and said that he would give me 250 mins, Unlimited texts & internet for Link to comment Share on other sites More sharing options...
Smeg_&_The_Heads Posted March 27, 2011 Share Posted March 27, 2011 If one costumer service adviser told you one thing then they should do it. Â A few months ago I was having another Sky Box installed and when I rung up they said they would do it for something like Link to comment Share on other sites More sharing options...
benbobjr Posted March 27, 2011 Share Posted March 27, 2011 Last month I rang my phone provider Orange asking if there was any chance I could change my tariff as I'm not using any of the minutes ( I am 18 months into a 24 month agreement). The agent from an offshore centre said it wasnt a problem and said that he would give me 250 mins, Unlimited texts & internet for Link to comment Share on other sites More sharing options...
Paid Members Ron Simmons Posted March 27, 2011 Paid Members Share Posted March 27, 2011 If one costumer service adviser told you one thing then they should do it. A few months ago I was having another Sky Box installed and when I rung up they said they would do it for something like Link to comment Share on other sites More sharing options...
Paid Members DJ Kris Posted March 28, 2011 Paid Members Share Posted March 28, 2011 I've been with O2 for several years now and on at least 3 occasions, part way through my contract, I've been able to change my tarriff. I've never once had a problem when I've asked them to review it to ensure I'm on the best one for me. Â Orange can do this, they just don't want to, but in the interests of keeping you, the customer happy I'd be very suprised if they don't cave in on this. If they don't I would consider changing providers. Link to comment Share on other sites More sharing options...
Van Dammer Posted March 28, 2011 Share Posted March 28, 2011 Had a similar problem with Tesco mobile last month, I ended up writing a ridiculously angry 2 page email about how angry I was and was cancelling my direct debits as I wasnt receiving the level of service I expected and have paid for. I ended up receiving Link to comment Share on other sites More sharing options...
Loki Posted March 28, 2011 Share Posted March 28, 2011 Otherwise and call back and state you wish to raise a complaint/know Orange's complaint procedure and speak that you want to speak to a manager. Â This. They do have customer complaints, and when I had similar problems with Orange it wasn't resolved until I emailed the Complaints manager directly, at which point it got sorted pretty quick. Link to comment Share on other sites More sharing options...
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