Mr. Levity 84 Posted December 5, 2014 Share Posted December 5, 2014 Hello. Â Apologies if this isn't in the right place... Â I wanted your opinions on Fremantle in terms of their customer service and delivery times, etc. Â Anyone had any issues? Â I'm asking because I placed an order with them as part of their Black Friday sale last Friday and still haven't received my big box of approx 17 DVDs despite them supposedly being posted a week ago via Royal Mail. Â I've contacted them twice over the last three days and they haven't responded via email yet, which I think is quite poor. Â Anyone have any similar issues or feedback concerning them? Â Thanks in advance. Â :-) Link to comment Share on other sites More sharing options...
Abe_Knuckleball_Schwartz Posted December 5, 2014 Share Posted December 5, 2014 Dont know if you have Twitter? But they are usually quite quick to sort any issues out if you contact them by that particular channel. I have only used them once and had no issues at all. Link to comment Share on other sites More sharing options...
WyattSheepMask Posted December 5, 2014 Share Posted December 5, 2014 Only ordered with them a couple of times, but not had any issues. Things came within a few days. I know people had a hard-on for Silver Vision and their delivery times but Freemantle, whilst not being as lightning fast, haven't exactly been slouches either.  If you've order 17 DVDs, that's a monster to pack, and if it has been dispatched by Royal Mail (I assume you got an email confirming this) then it's Royal Mail who are at fault as it will be in their system, it is out of Freemantle's hands. But just think as well how much stuff went through the postal system due to online shopping on Black Friday and is still being sent over the Christmas period. This is the busiest time of year for Royal Mail so you might just have to show a little bit of patience  For the record, I don't work for Royal Mail Link to comment Share on other sites More sharing options...
Glass Smash Posted December 5, 2014 Share Posted December 5, 2014 17 DVD's from Fremantle? That must've cost quite a bit even if it was a Black Friday deal. You should just give them a call and speak to somebody direct about this instead of waiting around for them to respond to your email. Just click on contact us for their customer service number. Link to comment Share on other sites More sharing options...
Mr. Levity 84 Posted December 5, 2014 Author Share Posted December 5, 2014 Thanks for the advice everyone. Â I'm only a little concerned about this particular package as I've received plenty of other items bought afterwards sent via the same method of postage (even one from Japan). Â I'll wait 'till Monday and give them a call, methinks. Â I'm not normally impatient, but I have been spoiled in the past by Silvervision's faultless service! Â As for the price, Glass Smash, it wasn't too bad. Â They were mainly cheaper sets and some new PPVs. Â :-) Link to comment Share on other sites More sharing options...
Krytie 2X4B 523P Posted December 5, 2014 Share Posted December 5, 2014 Think we were spolit by Silvervision's lightning quick service that waiting a few days seems a lifetime. I've ordered pretty much every WWE release that Freemantle have put out and its very hit and miss, average wait about 2-3 days but can sometimes take a week. I've never had an issue but them replying to you is poor form. Â Ive suggested Freemantle offer a click and collect option, had no reply. As I work most of the day its a great option for me to nip to the local Spar or Argos Link to comment Share on other sites More sharing options...
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